Remote Technical Support Request

Please follow the instructions below to request Remote Technical Support.

Instructions

  1. Click here to Download SplashtopSOS

    (Downloads automatically)

  2. Navigate to your where you downloaded SplashtopSOS to and run the install file. (Usually the Downloads folder)

  3. Launch Splashtop SOS

    ***DON’T SKIP THIS NEXT STEP OR WE WILL NOT BE ABLE TO LOG ONTO YOUR COMPUTER!!!***

  4. If this is a Windows computer - Make sure UAC is Disabled. Click here to learn how to disable UAC (failing to do this will make it impossible to log onto your computer)

  5. If this is a MAC computer, please click here to learn how to set permissions. (Do not ignore this step!)

  6. Complete the form to the right and click the Submit button >>>>>>>>>>>>>>>>

NOTE: Requests submitted after 3:30pm EST will not be completed until the next business day.